Your privacy matters. This policy explains how Aletheia Psychology collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR).

1. Data controller

Aletheia Psychology
Mozartlaan 3, Bilthoven, 3723 JL, The Netherlands.
Email: d.jetten@aletheiapsychology.com

Aletheia Psychology is responsible for the lawful and careful processing of personal data as described in this policy.

2. Data collected

We may collect the following data:

• Name and surname

• Email address

• Phone number

• Information shared through contact, intake or booking forms

• Technical data (cookies, IP address)

3. Purpose of data collection

Your data is used to:

• respond to inquiries

• manage bookings and services

• provide psychologist-led coaching and psychoeducational services

• Sending newsletters or information content only if explicit consent is given

• Improved website functionality and user experience

4. Legal basis

Data processing is based on:

• your explicit consent

• Performance of a contract or pre-conceptual steps

• Compliance with legal obligations (e.g. tax and administrative requirements)

• Legitimate interest, where applicable and proportionate

5. Data storage

• Your data is stored securely and only for as long as necessary for the purposes described above.

• Retention periods:

  • Contact and inquiry data: retained fro up to 12 months

  • Client-related data for coaching services: retained for up to 5 years after the end of services

  • Financial and invoicing data: retained for 7 years, in accordance with Dutch tax law

• Data is not retained longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law

6. Data sharing

Your data is never sold.
It may be shared with trusted third parties only when necessary for service delivery, such as:

• Website hosting provider

• Email service provider

• Booking or scheduling tools

• Payment service providers

All third parties process data on behalf of Aletheia Psychology under appropriate data processing agreement (DPAs) and GDPR safeguards.

7. Your rights under GDPR

You have the right to:

• access your data

• request correction of inaccurate data

• Request deletion of data, where legally possible

• withdraw consent at any time

• Object to or restrict the processing of your data

• Request data protability

• lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

• Requests regarding your right can be submitted via email and will be handled within a reasonable timeframe

8. Cookies

This website uses cookies for functionality and analytical purposes. Cookies help improve website performance and user experience. You can manage or disable cookies through your browser settings at any time. Disabled cookies may affect the functionality of the website.

9. Data security

• Aletheia Psychology takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorized access or disclosure

• In the event of data breach, affected individuals will be informed in accordance with GDPR requirements

10. Changes to this Private Policy

• This Privacy Policy may be updated to reflect changes in services, legislation or processing activities

• The most recent version will be available on this website